Customer Policy
Welcome to La Botanique International, India's trusted brand for genuine Ayurvedic hair oil, herbal hair oil, pain relief oil, and pure aloe vera gel, all formulated according to the ancient wisdom of Ayurveda. We are dedicated to providing a secure, seamless, and enjoyable shopping journey.
Coupons & discounts
- Coupons, discount codes, and special promotions provided by La Botanique International are exclusively applicable to transactions completed through our official website.
- Please note that these savings opportunities are not valid for in-store purchases at our physical locations or for transactions made through any alternative channels.
- Expired coupons hold no value and are not eligible for reactivation or further use.
- Should you require assistance with coupons or have any related inquiries, feel free to get in touch with our customer service at the provided phone number (+91-9810010540) or email address (labotanique15@gmail.com).
Cancellation of Orders
- Orders can solely be cancelled prior to their pick-up from our warehouse.
- To initiate the cancellation process, please get in touch with us without delay: Contact us via phone at +91-9810010540. Alternatively, you can email us at labotanique15@gmail.com.
Shipping Locations, Delivery Timeframes & Options
We offer a multitude of shipping options within India to accommodate various needs. It's important to be aware that some products might not be eligible for shipping to specific countries due to customs rules or other limitations.
At the point of checkout, you'll be presented with a range of shipping choices such as standard, expedited, and express shipping. The options at your disposal can be influenced by your geographic location and the items in your cart.
Delivery Timeline – Domestic Orders
For domestic buyers, orders are shipped through registered courier companies and/or Speed Post only.
Order Processing: Orders are processed and shipped within 0–7 business days, or as per the delivery date agreed upon at the time of order confirmation, subject to courier/postal service norms.
Delivery Time:
- Orders are usually delivered within 7–10 days from the date of order confirmation.
- In some cases, delivery may take 1–10 days from the date of shipping, depending on the courier company/post office service to your location.
We always strive to ensure your order reaches you as quickly as possible. However, unforeseen delays caused by courier companies, postal services, or circumstances beyond our control may slightly extend delivery times.
La Botanique is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
The cost of shipping is contingent on your specific location and the shipping service you prefer. This cost will be clearly outlined for you at the checkout stage, before you finalize your purchase.
Tracking your Order & Delays
We will promptly issue a tracking number for your purchase upon its availability. This number can be utilized for monitoring your delivery status through our platform or the designated shipping service provider's website.
Our commitment to employing trustworthy and esteemed shipping carriers guarantees that your package will be transported securely and punctually. The specific shipping company utilized for your order will be determined by your location and the delivery method you've chosen.
Please note that we are not liable for any delays that may occur due to the actions of the shipping carrier or customs authorities. Nevertheless, we remain dedicated to offering support in tracking your order and addressing any potential problems that might come to light.
Damages & Returns
Damages:
In the unlikely event that your shipment is damaged upon arrival, we kindly ask that you promptly notify us. It is essential that you provide photographic evidence of the affected items to facilitate the claims process. Rest assured, our dedicated customer service team will collaborate with you to address the situation and ensure you are either issued a replacement or a full refund.
For any concerns regarding your order, please adhere to the following steps:
1. Before using the item, capture clear images of the original product received.
2. Should you encounter any leakage or damage, please submit a report including these photos to our customer service department.
3. We regret to inform that any claim without accompanying product images will not be processed.
Thank you for your cooperation in helping us maintain the quality of our service.
Returns:
We can process returns and refunds for orders within a 7-day window after delivery, provided the customer no longer requires the product. The item must be unused and in its original, undamaged condition. Upon receipt of the returned product, our quality assurance team will examine it before approving the refund request.
To initiate the refund process, please ensure the product remains untouched and in its pristine state. Once verified, we will proceed with the refund for the corresponding product value of the order. It is important to note that shipping charges are non-refundable.
In case of any query contact us at 91-9810010540 or write to us at labotanique15@gmail.com for additional support.
